Terms and Conditions
1. About us
These terms apply to any work carried out by DGM Countryside Services Limited (company number 17221894), registered office Astridge, Wilfred Owen Close, Oswestry, SY11 2ND. By booking a site visit or accepting a quotation from us, you agree to these terms.
2. Quotations and site visits
Site visits and quotations are free and come with no obligation to book any work. Quotations are valid for 30 days from the date given, unless otherwise stated. A contract is formed when you accept a quotation, whether in writing, by email, or verbally confirmed to us.
3. Permissions and your responsibilities
Some trees are protected by a Tree Preservation Order or sit within a conservation area, and some woodland work may require a felling licence from the Forestry Commission. We'll help identify where this applies during your site visit, but you're responsible for making sure any necessary permission is in place before work begins, unless we've specifically agreed in writing to arrange this for you. You're responsible for telling us about anything on site that could affect the work, including underground services, septic tanks, boundary disputes, or access restrictions, before work starts.
4. Price and payment
The price we agree reflects the scope of work discussed at your site visit. Any changes to the agreed scope once work has started may affect the final price, and we'll discuss this with you before proceeding.
5. Cancellation rights
If you're a consumer and we agree the contract somewhere other than our business premises, such as during a site visit at your home, you normally have the right to cancel within 14 days, under the Consumer Contracts Regulations 2013. If you ask us to begin work within that period, you can still cancel, but you may need to pay for work already carried out. This right doesn't apply once work is fully completed, if you specifically asked us to start before the cancellation period ended and agreed you'd lose the right to cancel once we had.
6. Our insurance and qualifications
We carry £5 million public liability insurance, and our team is fully NPTC qualified for chainsaw and aerial tree work. We'll carry out all work to recognised industry standards and with reasonable care and skill.
7. Weather and access
Tree and land work can be affected by weather, ground conditions, or site access. We'll do our best to keep to agreed dates, but we're not liable for delays caused by circumstances outside our reasonable control.
8. Waste, timber and site clearance
Unless agreed otherwise, all brash, timber and other arisings become our property and we'll remove them as part of the job. If you'd like to keep logs or chippings, let us know before work starts.
9. Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't legally be limited. For everything else, our liability is limited to the value of the work carried out, except where the law says otherwise, including your rights under the Consumer Rights Act 2015.
10. Complaints
If you're unhappy with any aspect of our work, contact us directly so we can put things right.
11. Governing law
England and Wales, regardless of where in our service area the work takes place.
Last updated: 2 October 2026.