Privacy Policy
1. Who we are
DGM Countryside Services Limited (company number 17221894), registered office Astridge, Wilfred Owen Close, Oswestry, SY11 2ND ("we", "us", "our") is the data controller for personal information collected through this website and when you contact us.
2. What information we collect
When you enquire with us, whether through our website form or by phone or email, we may collect: your name, phone number, email address, postcode or address, details about your enquiry (for example, the service you need and any photos you choose to upload), and any other information you give us when you contact us.
3. How we use your information
We use your information to respond to your enquiry and arrange a free site visit, provide you with a quotation and, if you go ahead, carry out the work, keep records relating to any contract between us including for accounting and legal purposes, and send you information about your booking or ongoing work. Our legal basis for this is that it's necessary to take steps at your request before entering into a contract, and to perform a contract with you once one exists. Where we don't have a contract with you, our legal basis is our legitimate interest in responding to enquiries about our services.
4. Who we share your information with
Your enquiry is submitted through a form provided by our marketing partner, using the HighLevel platform. This means your information is processed by HighLevel, a US-based service provider, in order to deliver your enquiry to us. We don't sell your information, and we don't share it with anyone else except where we're required to by law, or where a trusted supplier needs it to help us deliver our services to you, such as our website hosting provider.
5. How long we keep your information
We keep your information for as long as necessary to respond to your enquiry, deliver any work you've booked, and meet our legal obligations, including tax and accounting records, which UK law requires us to keep for at least 6 years.
6. Cookies and tracking
Our website may use cookies and similar technology, including tools like Google Analytics, Google Ads, and Meta Pixel, to understand how visitors use our site and to measure the performance of our advertising. These tools may collect information about your device and browsing behaviour. Where this isn't strictly necessary for the site to function, we'll ask for your consent before these are switched on.
7. Your rights
Under UK data protection law, you have the right to ask us for a copy of the personal information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and to ask us to transfer it elsewhere.
8. Complaints
If you're unhappy with how we've handled your information, contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
9. Contact us
dan@dgmcountrysideservices.co.uk / 07745 611591.
Last updated: 2 October 2026.